The Microsoft 365 EA with Unified Support Dashboard in PyraCloud provides an overview for Microsoft 365 EA customers who purchased our unified support service.
The dashboard provides:
- A single point of access to relevant parts of the PyraCloud platform (i.e. invoices, user administration, collaboration site etc.)
- Product usage
- Subscription assignment details
- Help & support tickets
- Service recommendations and articles
Selecting your Tenant
If you have multiple Microsoft tenants, you will see a dropdown next to your tenant name on the dashboard, allowing you to switch between tenants.
When you switch tenant, the widget values in the dashboard will change accordingly.
Permission Based Widgets
Widgets like “Invoices”, “Add user” and “Service Review” are based on user or content permissions.
If you are unable to see the widgets, contact your administrator to check your permissions.
Product Usage & Subscriptions Assignment
In contrast to billing information, it is not possible to show usage and subscription assignment per agreement (this is not supported by vendors). Therefore “Product Usage” and “Top 5 Assigned Subscriptions” show information per Microsoft tenant (as noted on the yellow label within each widget).
The “Product Usage” widget provides you with an overview of active and inactive licenses and highlights opportunities to adjust use vs. cost ratio. By clicking on the widget you are taken to 365Analytics where more in-depth analysis can be performed.
“Top 5 Subscriptions By Assigned” can also be used to evaluate subscription utilisation and accompanying costs. Clicking on the widget will take you to a full consumption report where you can see a more detailed analysis.
Service Recommendations & Articles
One of the biggest advantages for our customers is access to custom tailored recommendations.
All 365 recommendations are provided directly, articles are written by SoftwareONE experts and are backed by data driven intelligence.
Help and Support Overview
This widget provides a quick overview of all requests and incidents reported in the past 90 days including their respective status.
If no tickets have been logged, users will have the option to create a new request/incident.
Clicking on the widget takes you to the “Help and Support” page where all ticket details can be found.
Recent News from Microsoft
365Simple customers can also quickly check the latest Microsoft 365 news without leaving the platform. Highly versatile filters can narrow down new features by products that are already rolled out, products that are planned and/or products that are currently in development.
Data Refresh Rate
As 365Simple surfaces data from multiple platform systems, there may be a difference in data refresh rate across the widgets. The below table describes each widget and its data refresh rate.
|Recommendations||once a day|
|Product Usage||once a day|
|Top 5 Subscriptions by Assigned||once a day|
|Support tickets||every hour (after page refresh)|
|Service Articles||latest with every page refresh|
|Service Review||latest with every page refresh|