A Microsoft Enterprise Agreement (EA) offers organizations a cost-effective way to acquire the latest Microsoft technology to help standardize IT infrastructure and simplify license management. A Microsoft EA offers organizations a manageable volume-licensing program that gives them the flexibility to buy cloud services and software licenses under one agreement.
Once a year, customers are asked to align their EA with the total number of licenses that they have added in the previous 12 months. This is the TrueUp process: an inventory of all the qualified devices, users, and processors added over the course of the year.
The EA TrueUp Timeline
Although organizations with EA’s may place any number of orders throughout the calendar year, the annual TrueUp order must be received by Microsoft in the period between 60 days and 30 days prior to the anniversary of enrolment.
It is important to note that the annual TrueUp applies only to products that organizations have already licensed under their current EA. New products and online services that are not in the current EA must be purchased in the month they are first used. If organizations have not increased device or user counts, or used any additional EA products within the calendar year, they still need to submit an Update Statement (also called a zero-usage order), which must be signed by an authorized signatory within the organization.
PyraCloud EA TrueUp Module
The PyraCloud EA TrueUp module helps customers to optimize and simplify the EA TrueUp process with the power of a dedicated application instead of hundreds of Excel spreadsheets. PyraCloud’s EA TrueUp Module can help manage this process on a local or global scale from collection to license allocation.
This section of the document will guide users through the Enterprise Agreement Setup Wizard. Running through the Wizard and enabling reporting is the first step in the EA module onboarding process.
The onboarding process consists of 2 phases:
- Wizard Setup
- Asset Allocation
The purpose of the Wizard Setup is to gather data around agreement structure, company structure and customer price sheet information.
The following prerequisites are required to run through the Setup Wizard :
- Enterprise Agreement
- Company structure information
- Customer Price Sheet
Accessing the EA Setup Wizard in PyraCloud is done by clicking on the “Manage” menu option and then selecting “Setup Wizard” as shown below:
Clicking on “Setup Wizard” takes you to the “EA Setup” page which highlights the prerequisites for this process.
Click on “Add data in our Wizard” tile to start the setup process. The Wizard will run you through 7 steps. All of the steps need to be followed in sequence. You can only move onto the next step once the current step has been completed.
Only one agreement can be setup at a time. it is currently not possible to fill in data for two different agreements simultaneously.
The Wizard automatically saves the data you have added after every change. The data input process may be interrupted at any time and resumed when convenient. The Wizard remembers which step you were actively working on.
To reset the Wizard click on the “Discard all progress” button visible on the bottom of every step.
Select your EA Agreement from the drop down. The following license model agreements are supported:
- Direct Enterprise Agreement
- Indirect Enterprise Agreement
- Server Cloud Enrolment
- Enrolment for Core Infrastructure
Users need to have permission to inspect agreements.
Agreements which have already been setup i.e. moved to Asset Allocation or Reporting, are not displayed on the list.
If you can see your target agreement on the License Agreements page (i.e. Manage>Contracts), and no setup has been completed but you still do not find it on this page, then please submit a support request.
Once selected, click on “Next” button to move on to the next step – Structure.
This is to define the structure of the agreement. From this step onwards, you need to have the Customer Price Sheet (CPS) available to proceed.
This page allows you to set tenants and products profiles (as available in your CPS), however both of these fields are not mandatory, so you can have these disabled as shown in below screen shot:
Typically profiles and tenants can be found as a subsection in CPS. Profiles can be found in both “SECTION 1. Licenses and Software Assurance” and “Future Pricing”. Please note that “Enterprise” subsection should not be treated as a profile and will be automatically added in the Wizard. Please inspect the below screenshot from a sample CPS with “Industry Device II” and “Manufacturing” profiles.
The screenshot below shows “Enterprise” subsection which should not be counted as a profile:
Tenants represent the domain of subscription products. They can be found in “SECTION 2: Monthly Subscriptions” as well as proper “Future Pricing” subsection. The screenshot below shows two tenants have been identified. Subsection should not be treated as tenants and will be automatically added by default.
Adding Profiles and Tenants
If you want to add tenants or product profiles, you can enable these by clicking on the “switch buttons” as shown below. It is also possible to delete existing profiles and tenants.
Once you have inserted the details, click on the “Next” button to move on to next step i.e. Reporting Location.
This step is to add locations which will be used for reporting purposes. Customer Price Sheet is oriented around “Usage Countries”. Each country aggregates license quantities from all locations (e.g. companies) within that country. However, to provide accurate reports we suggest using a more detailed location structure.
Location is the extension of the company which should exist in backend systems. If it does not exist then both “Company” and “extended Location” can be added in the form below. It is advised to have permissions to all companies in address tree relevant to agreement being setup. Only one location can be added per company.
Location form consist of:
Company- You can select company from drop down list as it will show you all the companies available in the address tree. Company is required to add location.
Location Group – This is user defined grouping, you can group the companies based on your requirements.
Product Profile – is a drop down which has profiles from Step 2. Multiple values can be selected.
Company identifier – is user defined identifier for each location. There are no strict rules around identifier but it is recommended to use a number that does not changes frequently. (like internal subsidiary identifier).
Once all the details are provided, click on “Add” button as shown in below snap shot:
Clicking on the “Add” button would bring the reporting location record down and a new form would be available to add more locations.
You can also delete or edit already added reporting locations by using “Edit” or “Delete” options.
You have to add at least one reporting location in order to proceed to next step.
When all the reporting locations are added, click on “Next” button to move on to next step i.e. “License and Software Assurance”.
The purpose of this step is to add License and Software Assurance details i.e. product and price details from Customer Price Sheet.
Data required in this step can be found in CPS table under the header “Section 1 – License and Software Assurance” as shown below. Products for every year should be added (please inspect note regarding auto populate feature below).
Pricing information for all products across every year is required. However, due to the structure of agreements only data for the first year need to be added. Subsequent years are auto populated and only need to be adjusted in singular cases (please see note below).
The screenshot below shows the tabs representing each year relating to your agreement. Pricing for 3 years is available by default.. Additional years can be added if needed in alignment with the agreement duration and details available in the CPS. When selecting a year tab it will display all the data for that selected year.
Each year tab has a grid available with two main sections i.e. “Enterprise Products” and “Additional Products”.
In case you have added any product profiles in Step 2, those would also be available under Enterprise Products section. Products with the same part number but different pricing can be added to multiple profiles.
The order of columns in the Wizard and CPS is different. More importantly, “Part Number” of product is the first column and should be inserted before other data. This is due to the fact that “Product Description” and “License Type” are autofilled based on product part number. In case that part number can not be found and auto filled then data should be added manually.
After providing base product information the “Net Unit Price” and “License Quantity” should be filled out. As a result “Extended Amount” will be calculated. “Calculated Extended Amount” value should match corresponding value in CPS.
“Usage Country” field is optional. It may be used for review process after list is completed. Especially when “Total Year Payment” (seen at the bottom of the screen) in the Wizard does not match the corresponding value in CPS.
Following the same process, you need to fill in all the products from CPS. You should see total payment for that year at the bottom of the screen and this amount should match with the total year payment on CPS for the corresponding year.
Fill in the details for each year and once done, click on” Next” to proceed to the next step i.e. Subscription.
Example: For a 3 year agreement. After adding data to Year 1, the user decides to add one new product to Year 2. The auto-populate feature will copy the new product to Year 3, but will not touch Year 1. After that, change from Year 1 will not be propagated to Year 2 and Year 3.
This step lets you fill in details for subscriptions.
Data required in this step can be found in CPS table under the header “Section 2 – Monthly Subscriptions” as shown below. There are a few columns in CPS that you do not have to take into consideration from now on: “Usage indicator”, “Usage Start Date” and “Unit of Measure”. Those columns should be omitted when inputting pricing information.
Step 5 has a similar grid to Step 4, the only difference is the “Unit Quantity” field is added. “Unit Quantity” represents the number of months. It is set to 12 months by default, however it can be changed if required.
The grid has two sections i.e. “Enterprise Products” and “Additional Products”. Both sections need to be mapped correctly from CPS.
Filling in “Part Number” will auto populate “Product Description”..
Filling “Net Unit Price” / “Month and License Quantity” will auto populate “Extended Amount”. Please note that price is for one single month, therefore it should be the same as in CPS.
You can “Edit>Inserted Row” anytime. Adding a new product is achievable by clicking on the “Add Product” button.
Example: For a 3 year agreement. After adding data to Year 1, the user decides to add one new product to Year 2. The auto-populate feature will copy the new product to Year 3, but will not touch Year 1. After that, changes from Year 1 will not be propagated to Year 2 and Year 3.
In this step, data inserted for Year 1 is copied for subsequent years. Please inspect the notes in Step 4 for more details.
Once completed, click on the “Next” button to move to the next step i.e. Future Pricing.
This step is to insert future pricing details which come from “Future Pricing” section of Customer Price Sheet. Rows in CPS represent products and columns with the right prices for the TrueUp process for that given year. The “Future Pricing” section in CPS looks similar to what is shown below:
The “Future Pricing” section in CPS typically consist of multiple subsections such as “TrueUps”, “Higher Editions”, “Step-Ups”, “Future Monthly – Enterprise Online Services”, “Future Monthly – Enterprise Online Services”, etc.
Even though these sections are not represented directly in the Wizard, they can be divided into subscriptions and non-subscriptions products. It is recommended to add all products from “Future Pricing” by in the relevant section in the Wizard based on the following three questions:
- Is the product a subscription? Yes/No
- What is the product category? Enterprise/Additional
- What is the product profile? – (Reference profiles added in Step 2 if applicable)
This step is designed around two sections(Related to Question 1 – Is product a subscription?):
- “License and Software Assurance” – referencing products from Step 4
- “Subscriptions” – referencing products from Step 5
Both sections are divided into “Enterprise Products” and “Additional Products” (Question 2 – What is the product category?) and further down into profiles if applicable (Question 3 – What is the product profile?).
The following products will be automatically added from previous steps:
- All products of type LicSA (License and Software Assurance Pack) without prices
- All products of type SASU (Software Assurance Step Up) without prices
- All products of type UpgSA (Upgrade and Software Assurance Pack)
- All subscriptions with prices
Number of years on Step 6 is equal to the number of years you have defined in Steps 4 and 5.
Fill in the prices for all products in Y1, Y2, Y3 until Yn (n = no. of years tab you have added in Step 4).
Prices for subscriptions is already populated from Step 5, however you can add more if needed but existing subscriptions (added in Step 5) cannot be removed.
Once all the details are entered into the Wizard, click on the “Next” button to move on to the next step i.e. Review.
The review step summarizes all the information provided in the Wizard. It allows you to review important details and if something is not correct, you can navigate to the respective step to correct.
This step allows you to:
- Review all the details.
- Go back to any of the steps to edit/amend the details.
- Submit all the entered details by clicking on the “Finish” button.
- Review the annual and total payment details for the reported agreement. The figures for all years should match with the figures in the summary section of CPS sheet for respective years.
If you feel that all the details are correct, submit by clicking on the “Finish” button. Clicking on “Finish” will submit the agreement for Asset Allocation as shown below:
At Step 1, if the user does not find the agreement listed in the drop down, they can go ahead and register the new agreement by clicking on “Register New Agreement “as shown below:
Clicking this tile will take you to the next form as shown below:
Fill in the details and click on “Next” to proceed with this agreement.
In Step 3 the user configures the reporting locations. If target company is not available in drop down, then a new company may be requested.
Click on “Add New Company” under company name drop down.
It will take you to the below form where you can provide the details and click on “Save” .
This section will guide you on how to do asset allocations once the Setup Wizard step is completed and the specific agreement has been submitted. The purpose of asset allocation is to link the products with the reporting locations, i.e. distributing the licenses across all companies. After completion the chosen Agreement will be accessible from the EA Reporting module.
Below are the pre-requisites to proceed with the asset allocation process.
- “Wizard Setup” for the required agreement is completed
- EA Admin (who would follow this document) should have allocation data available
Asset Allocation can be found in PyraCloud under the “Manage” menu option as shown below:
Users can also be taken to the Asset Allocation page when they complete the Setup Wizard by clicking on the “Finish” button in Step 7.
Clicking on “Asset Allocation” takes you to the below page where you can select the specific agreement you want to do asset allocation for.
Once the agreement is selected, you are taken to the Asset Allocation page for the selected agreement as shown below:
This page is an overview page and you can navigate to the details page for each product by clicking on the “Edit” option under the “Actions” column. The details page is shown below:
This is a read only page and you cannot make any changes to this page. The grid on this page has data grouped by Product Profiles which you have created during the Wizard setup in Step 2 i.e. Structure.
The grid on this page contains below details:
Part number and Product Description – Fetching data from the details provided in Steps 4 and 5 in the Wizard setup.
Remaining Licenses – shows the quantity of licenses which have been allocated and quantity remaining. For the given product, the license pool is equal to the sum of its licenses across all Usage Countries in Customer Price Sheet.
For Example: 0 of 100 – would mean that none of the licenses are allocated yet.
Total Cost – shows the total cost of allocated Licenses
Status – Status has three possible values as defined below:
- Complete – When all the available licenses are allocated
- Incomplete – When all the available licenses are not allocated, i.e. few/all licenses are still left to be allocated
- Over allocated – When too many licenses are allocated
Asset Allocation overview page also has a drop down to select the products based on the required status (as shown below). If nothing is selected from this drop down list, all the products irrespective of their status would be shown in the grid.
There is a “Submit” button on the overview page to submit the final asset allocation. However, this button is greyed out and would only be enabled when all the assets are allocated properly i.e. status of all the assets changes to complete.
When you click on the “Edit” option under the actions column on the overview page, you are taken to the details page for the respective product. This is the place where you can allocate the assets across the companies.
On this page, all details are shown for the respective product. i.e. if the same product has been added to two product profiles, both profiles would show up on this page.
Even though you have come to this page via a specific product record on the overview page, you can still select any other product directly from top dropdown. There is no need to go back to the overview page.
For the selected product, the reporting location drop down will only contain those options which belong to the available “Product Profile” for the selected product. Depending on profile setup, different allocation rows may be displayed. Therefore, no invalid allocation can be added.
For example, if a product is setup under the “Industry Device” product profile, only those reporting locations would be available in the drop down which belong to this profile.
If nothing is selected in “Reporting Locations” drop down, all the available reporting locations are shown in the grid and are grouped by Location Group, as defined in Step 3 of the Wizard setup process.
At this step, you need to have the allocation data for the selected product. Numbers representing quantities should be added to “Quantity” column as shown below:
Once you have defined the quantity, the amount will get calculated automatically based on the unit price you have setup in the Wizard (Year 1 of Steps 4 and 5) using CPS.
Total Cost – shows the total cost of all the allocated assets/licenses. i.e. if only 40 assets are allocated out of 90, total cost will show the amount for 40 assets.
At the bottom of the reporting location column, you can see if all the available assets are allocated or not. Three possible values can be displayed here as shown below
Depicts that all the assets are allocated properly and status field is set to “Complete”
Depicts that too many licenses have been allocated and status field is set to “over allocated”
Depicts that licenses are still left unallocated and status field is set to “Incomplete”
You can select the products from the product drop down and allocate the assets to bring the status of all products to “complete”.
If there is no value reported against any location it is considered as 0.
You can navigate to the Overview page at any time by clicking on “Back to Asset Overview”.
Your changes should be reflected here. You need to complete this process for all the products.
Once this is completed for all the products, the “Submit” button on the Overview Page will be enabled.
Once the ”Submit” button is enabled you can go ahead and submit the form. You will then see apop message informing you that the data will be sent to the “EA Reporting Tool”, and this page will be locked i.e. no further changes can be made.
You can either “Cancel” or proceed submitting the data by clicking the “Yes, Send Data” button.
At this point, the agreement and company details are validated.
If the allocation data you are submitting belongs to a newly registered agreement, then it is verified in the backend system. After requesting the new agreement in the Setup Wizard, your SoftwareONE Account Manager receives an email with all of the agreement information. Propagating data across all systems may take up to 24h. If the agreement has not been setup yet, then an error message will be displayed. It is recommended that you try submitting the form again the next working day.
If you continue to get the error message, please report this to your Account Manager to get this setup in the database. Once this has been done you will be able to submit the form.
The EA Reporting Module in PyraCloud simplifies the EA TrueUp reporting process for customers. Due to the individual agreement structure of the Microsoft EA, customers can report on the products they have added within their environment on an ad-hoc or annual basis.
When organizations are multinational or global it brings added complexity. The EA Reporting Module has been designed to allow organizations to determine which locations and users need to report on their current environments license usage. The local users may add in these license counts depending on how the organization determines their reporting cycle i.e monthly, quarterly or yearly.
The onboarding process for the EA Reporting module is outlined in this section of the document. EA Agreements are unique for each customer and this brings added complexity which is why it is important to ensure the TrueUp Module is onboarded correctly.
Below are key points to note whilst setting up the EA Reporting Module for a customer.
- All customer locations and users must be setup within NAV, including Web shop access
- The tree and global NAV push (if needed) must also be set up
- Ensure the EA Setup Wizard and Asset Allocation steps have been completed in order to have reporting data available here.
EA Reporting can be found in PyraCloud under the “Manage” menu option as shown below.
Once you click on “Enterprise Agreement” under the “Manage” menu you are taken to the “EA Reporting” page.
With the EA User permissions, the user has restricted access to information and can only perform certain tasks within EA portal. The major difference is that users can only report the usage for the subsidiary or group of subsidiaries that they are responsible for. Users cannot submit the final EA report.
A person with EA User permission would see the below user interface on the EA Reporting page.
At the top of the reporting page, filters are available which users can select to see required data as shown in the screenshot below:
Once you have selected the values for these filters, you need to click on the “Search” button to render the data of your search.
- Agreement – This is to select the agreement you are interested in
- Company – This is to select data from a specific company Product – By default the user will see all the products associated with the contract, however using this drop-down filter they can select specific products they want to report on. The page will only show the data for that selected product
- Profile – This is to select product profile created during Wizard setup
On the right hand side of filters there are few more options available:
- Agreement Details – This takes you to the “License Agreement Details” page for the selected contract in “Agreement”
- Show Agreement Price Sheets – This can be used to see the price sheet being used for this agreement. It is a reflection of the data submitted via the Wizard Setup
By default the user lands on the Overview page as shown below:
If the user clicks on any of the line items, they will be navigated to a detailed view for that particular product, as shown below. The product filter gets set to the value you clicked on.
On the “Overview” page if the user clicks on any item in the grid, or selects a specific company/ product using the filters they are navigated to the ”Detailed” view (shown below) and quick filters are visible. Data available on the “Detailed” page represents possible report entities. If product profiles are used, then only locations bound to those product profiles will be displayed. The same applies to the “Location” view where only products available for particular location will be displayed.
Quick filters are only visible on the “Detailed” page view, and user can switch them on/off to enable or disable.
Recent TrueUp is visible on both the “Overview” page and the “Details” page.
It reduces the number of results in the data grid i.e. if “Recent TrueUp” it is enabled, then the user will only see data for the most recently opened and last submitted EA TrueUp as shown in Figure 2 below.
Shows only those records where the user has made a change as shown in the screenshot below:
Enabling this filter will show the license cost instead of license quantities. If this is set to “Off”, the page will show the license quantities as shown below.
Enabling this will show the Software Assurance cost share for the selected product. If this is set to “Off”, these values will be hidden as shown below.
If this is set to “On”, the user will see the license summary for the selected.
Enables users to create different scenarios which is useful to simulate different allocations of assets.
User can create new scenario by clicking on the “New” button and providing the below information:
If you see this icon against any record, it depicts that total available licenses are lower than total required license count i.e. additional licenses are needed.
If you see this icon against any record, it depicts that total number of available licenses is higher than required licenses count i.e. extra licenses are available.
The desired state is not to have any such indicators.
On the detailed page, there is a column called “Actions” and this has two possible values:
Clicking this option takes you to below pop-up window.
This shows the current required quantity. Users can change this field and can also add comments to support the changes.
It also allows users to add additional information like PO number, Tenant and Reference information. Information provided is tracked in the “Details” window.
If any record is updated using this feature, an email is triggered to the Account Manager with f the details of the changes.
The “Details” option displays the history of the given report entity i.e. when a number of licenses have been changed within a given location. Additionally, it allows users to commit the current value set in the required quantity, with comments, which will be visible to the admin.
EA Users are responsible for reporting the required quantity of licenses for their subsidiary. They need to sync with local users to get this data for each company in their subsidiaries.
To report the required quantity, they should have the “EA Reporting” window open as show below. If this it is not present, it means that the EA admin has not opened it yet.
The “Up” arrow shows the quantity has been increased from the reported quantity and the “Down” arrow shows the required quantity has been decreased.
In order to report the usage/required quantity, users’ needs to:
- Decide the product and company they want to report on
- Go to the open slice of respective row
- Click required quantity field
- Provide the required quantity
- Alternatively, change action can be used as described below.
These steps should be repeated, as long as all products and all locations have been updated. Then the “Commit Quantity” button should be use to confirm all values.
On the detailed page, there is a column in grid called “Actions” and this has two possible values:
Clicking this option takes you to below pop-up window.
This window shows the current required quantity. Users can change this field and they can add comments to support these changes.
Users can also add additional information like PO number, Tenant and Reference information.
If any record is updated using this feature, an email is triggered to the Account Manager with all the details of the changes.
The “Details” option displays the history of the cells i.e. when a particular value was changed. Additionally, it allows user to commit the current value set in the required quantity with comments which will be visible to the admin.
Once it is committed, users will see a lock symbol in the grid.
The lock symbol means users cannot make any further changes. If any change is required, it has to be made using the “Change” option under the “Actions” column which will trigger an email to the Account Manager.
Users need to report all the products for the locations they are responsible for. Once the user is done with reporting the quantities, they can commit the report by clicking the “Commit Quantity” button on the “Overview” page as shown below. Once it is clicked, the report will be available for the EA Admin.
Users can also click ”Save” to save the changes they have made and can commit later.
Once the quantities are committed, they will be blocked and users will not be able to make any further changes.
If the user wants to make further changes, they need to follow the steps outlined below:
- Go to the entry you want to update and click the “Details” option under the “Actions” column
- Set the “Commit Quantity” flag to “Off”
- Go to the “Change” option under the “Action” column for the same entry
- Make the required change and click “Update”
- Save the changes
- Commit the report again
EA Admin roles bring more responsibility. An EA Admin has all the features a User role has, with additional features and functionalities specific to the EA role as outlined below..
EA Admins can see the committed quantities from different companies as shown in the screenshot below:
The EA Admin is the responsible person for TrueUp reporting. Before submitting the TrueUp, they need to perform the below tasks:
Add: If extra quantity is needed, the Admin can add the additional quantity in the “TrueUp Quantity” row.
Optimize: Every time an EA Admin inspects the reported usage, they can optimize the additional licenses count. For example, if the required quantity has decreased in one company but increased for another company, then the the Admin can move spare licenses between locations, avoiding additional cost.
Scenario 1 – Adding Licenses
In this scenario the EA Admin is reporting the TrueUp. First of all the EA Admin needs to look at the header.
In this case, the total required licenses are 15, whereas from previous purchases the Admin only has 7 licenses. This implies that 8 additional licenses are required in order to be compliant again.
The next step would be for the Admin to check the details reported by all companies and look at any change in the usage. As explained above, the up and down arrow indicators displayed in the cells represent changes in usage. “Only changed” filter can preselect locations/products with changed license count.
The below screenshot shows the usage and the changes reported.
We can see that license usage in France has increased by 3 and in Great Britain it has increased by 4.
These locations would need more licenses.
Here the Admin can decide which location is appropriate to buy these additional licenses based on tax rates and other factors. The Admin can then add license quantity accordingly against “TrueUp Quantity” for those locations.
Scenario 2 – Optimization
In this scenario, the total required licenses equals 10, whereas from previous purchases the Admin only has 4 licenses. This implies that 6 additional licenses are required in order to be compliant again.
We can see that license usage in France has increased by 5 and in Great Britain it has increased by 3.
These locations would need 8 more licenses in total, however usage in Philadelphia has decreased by 2.
The two available licenses in Philadelphia can be used by France or Great Britain and thus only 6 more licenses would be necessary.
Here the Admin can decide which location is appropriate to buy these additional 6 licenses based on tax rates and other factors. The Admin can add license quantity accordingly against “TrueUp Quantity” for those locations.
Apart from extra responsibilities, EA Admins have access to additional features which are available on the top and bottom of the EA Reporting page.
- Reporting Summary: Using this feature EA Admins can check the reporting summary to see how many products each subsidiary has committed. Based on this summary, they can reach out to the respective representatives of each country if any further information is required. EA Admins can track who reported which company. A responsible contact can be assigned to each company.
- Create TrueUp: Only an Admin can create a TrueUp, which means only an Admin can open a slice. Opened slice can be used by EA Users to report usage within locations they are responsible for.
- Submit: Used to submit the EA reporting. Once the reporting is completed by the EA Admin, they can submit the report by using the “Submit” button. Users do not have the required permissions to submit the report, they can only commit the usage. Once submitted, the Account Manager receives the report and they will import the TrueUp into the backend system.