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How do I reset or change my password?

If you login to PyraCloud with a username and password, then you can reset and change your password.

Reset Password

If you forget your password or need to reset it, enter you username on the login page and click on “Continue”.

Figure 1 – PyraCloud Login Page with entered username

Click on the “Don’t remember your password?” link.

Figure 2 – “Don’t remember your password?” link

You can click on “Send Email” and a password reset link will be sent to the e-mail address you provided.

Figure 3 – E-mail address and “SEND EMAIL” for reset password link

Note: The link in the e-mail is valid for 1 day and can only be used once. If you do not click on the link to reset your password within 1 day of receiving the e-mail, you will need to go back to the login page and click the “Don’t remember your password?” link again. If you requested a password reset link multiple times, then only the link in the most recent e-mail will be valid.

Change Password

To change your password click on your name in the top right and select “Change Password” from the drop down.

Figure 4 – Change Password Menu

The below screen will open where you can enter a new password and then confirm the new password. After you changed your password, you will need to login to PyraCloud again.

Figure 5 – Change Password Window

You can only choose a password that complies with the following rules:

  • At least 8 characters in length
  • Contains at least 3 of the following 4 types of characters:
    • Lower case letters (a-z)
    • Upper case letters (A-Z)
    • Numbers (0-9)
    • Special characters (e.g. ! @ # $ % ^ & *)
  • Is a unique password, i.e. it is not
    • a variation of your username
    • one of the most common passwords

Updated on August 11, 2021

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