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How do I reset or change my password?

Reset Password

If you forget your password or need to reset it, click on the “Don’t remember your password?” link on the login page.

Figure 1 – “Don’t remember your password?” link

You will then be asked to enter your e-mail address. Once you hit Submit, a password reset link will be sent to the e-mail address you provided.

Figure 2 – E-mail address for reset password link

Note: The link in the e-mail is valid for 5 days and can only be used once. If you do not click on the link to reset your password within 5 days of receiving the e-mail, you will need to go back to the login page and click the “Don’t remember your password?” link again. If you requested a password reset link multiple times, then only the link in the most recent e-mail will be valid.

Change Password

To change your password click on your name in the top right and select “Change Password” from the drop down.

Figure 3 – Change Password Menu

The below screen will open where you can enter a new password and then confirm the new password. After you changed your password, you will need to login to PyraCloud again.

Figure 4 – Change Password Window

You can only choose a password that complies with the following rules:

  • At least 8 characters in length
  • Contains at least 3 of the following 4 types of characters:
    • Lower case letters (a-z)
    • Upper case letters (A-Z)
    • Numbers (0-9)
    • Special characters (e.g. ! @ # $ % ^ & *)

Updated on February 3, 2021

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