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PyraCloud Scheduled Maintenance

We will be undertaking a database migration which will result in some downtime in certain regions.

Please refer to this table listing affected countries.

What is affected in PyraCloud

During the scheduled maintenance, users in the affected countries may not be able to see, procure or pull reports while the scheduled maintenance downtime is happening. This includes the usage of punchouts integrated with your eProcurement system and the delivery of static and dynamic catalogs.

When the systems are back online any reports scheduled to run during this time for the affected countries will then be run and sent.

What is the estimated downtime?

The scheduled downtime will happen during the week. For some regions the migration will be split into two Phases – please refer to the table below for more details.

Maintenance Schedule

CountryStartEnd
Czech Republic
Hungary
Poland
Romania
Slovakia
Tuesday, 19 July at 09:00Wednesday, 20 July 2022 at 12:00
Australia
Japan
New Zealand
Singapore
Taiwan
TBD
China
Vietnam
TBD
Hong Kong
Indonesia
South Korea
Malaysia
Philippines
Thailand
TBD
Dominican RepublicTBD
ArgentinaTBD
BrazilTBD
Updated on June 21, 2022

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